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Any
issue with Learning System, Please contact us.
If you experience
any issues with the Learning System or have any
concerns, please feel free to contact us.
Email - Quicker way to get the answer from customer
support,
customercare@fog-ware.com
TEL 408-977-0250 9:00 AM to 4:00 PM Pacific time -
You may
have some waiting time. Please be patient.
The Learning System
has a very user friendly interface and we have very
few customers who need a help on "how to use" this
product because of that.
The installation of
this product is very brief, consisting only of the
creation of a desk top icon for our user's
convenience.
Learning System FAQ & Interesting educational
tidbits:
1.
What is the Learning System? How can my children
benefit from using this product?
The Learning System
includes complete tutorials of all of the standard
subjects taught in public classrooms, intended to
act as a supplemental tool for students.
Additionally this software functions as an accessory
to each student’s unique learning style; tutorials
are given for each subject enhanced with colorful
images for visual learners, text, and narration for
audio learners. Such an approach serves to encourage
not only students who seek a little bit more help
with their studies, but also those students who may
have learning disabilities by providing an
alternative of experiencing all three forms of
learning in audio, video, and reading. It is a
modern way to benefit every student.
Each subject also
provides a quiz for students and parents to monitor
the progress through out the learning experience.
Each title that we provide can be found on this
website once you click the icon of the product that
you wish to learn more about. This product is
ideally used as supplemental materials for your
child’s school work, or as an aid in home schooling.
2.
Is the Learning system a collection of different
software?
No. Learning
System’s titles were developed by our company. In
this, the varying subjects contained within the
Learning System will all operate on the same,
user-friendly engine that your students will grow
well-acquainted to instantly. With such a complete
system, students will not have to learn how to
individually use each software title, but rather
will be greeted with a reliable source of
information that will follow mostly the same format.
Your student will not have to put time and effort
into learning how to use many different types of
software.
3.
Does the box include many CD-ROMs?
No. These titles
are stored in high capacity DVD-ROMs which can hold
up to 10 or 20 times more content than a regular
CD-ROM is capable of. The Learning System is
integrated so that all subjects will automatically
start running from the software’s central command
menu. Students will not require exchanging CD-ROMs
for each subject, providing more time to concentrate
on learning.
4.
Will these titles be compatible with my older
computer? I put in the disc, but nothing seems to
happen.
Please make sure
that you have a DVD drive. Most of our products, and
the Learning System itself, require that you have a
DVD-drive. Only jewel-case products and a select few
others will function in your CD drive. The benefits
of using a DVD-ROM are that they can hold up to10 to
20 times more content than a single CD-ROM. It was
our decision to use DVD-ROM technology in place of
CD-ROM, because of the fact that it would be easier
for our users to move through subjects without
having to exchange CD-ROMs to move through titles.
A DVD drive is
available at your local computer store at around
$30.00. Please make sure that you have a DVD-Drive
already with your computer as specified in our
system requirements.
The Learning System
is made for Windows 2000, XP, Vista, and Mac OS X.
If you have an older version of Windows, these
titles may not work depending on the configuration
of your operating system. We can no longer support
Windows 98 and ME (or NT).
5. Will my
DVD-ROM be compatible with my DVD player?
A DVD-ROM disc is
not a DVD movie. You will be unable to use it in
your DVD player. It is a common misconception that
they are the same type of disc. A DVD-ROM requires a
computer with DVD-drive. However, some of our
products will be compatible with your DVD player,
such as the Student Home Learning System, which will
be compatible with both your computer and your DVD
player.
6. What is does "iPod
enabled" mean?
Some of the subjects
included in the Learning System were also made to to
be compatible with your iPod. You must have either
an iPod nano or 5G 9 Video. You can load most of the
subjects into your iPod and listen to the
narrations, as well as view images that will be
displayed on your iPod screen.
7. Having so many
subjects, how can I keep track of which one my child
has completed successfully?The Learning System
has a feature for progress reports which are built
into the software itself. Each report is recorded as
the student finishes the tutorials, Q & A session,
and will keep score. Parents can review the progress
that each student is making by monitoring at this
report.
8. Do I need any programs downloaded from
internet?
Most of program
needed to run the Learning System are installed in
Vista or Windows XP as well as Mac OS X. In case for
some reason you encounter that some of programs do
not run, A good chance that you need to reinstall
the following free drivers; Quick time from
Apple.com, Flash
form
Adobe.com.
Occasionally, Shockwave driver is corrupted and it
causes an error message. You can simply download and
install new drivers from
Adobe.com.
Some
Interesting educational tidbits & articles:
It used to be
believed that boys were achieving more in the field
of mathematics than girls. A myth even developed
that lead to a stereotype, in which it was
speculated that boys were more likely to be better
at math than girls were. Now, girls are proving that
stereotype incorrect! This year in the Math
Olympiad, only girls are the competitors! See the
articles, courtesy of the San Jose Mercury news for
August 10th 2007.
Tech Support Contact
Tech support email:
For much quicker responses please email
support@fog-ware.com for your technical
inquiries. Instant responses are frequent.
Tech support service
line: (Be aware of the probability of a very long
waiting time) 408_977_0250
1. The
early version for 2008, a last 2 sections of
multiply may cause an error message. If you see this
error message, please download the patch from
Multiply patch
This is a small file and you can
unzip it and run immediately as the replacement for
this section.
2. If
you start having a problem downloading iPod contents
from Learning System on Vista, it is due to some
change in Vista's Java area. You can get around this
issue by downloading a small file from
http://www.winhelponline.com/articles/230/1/
Also, please attention
to the setting on itune below.
When you go to send the titles
to your iPod, be sure that in the iPod Settings in
your iTunes tabs, that Enable Disk Use and Manually
Manage Music buttons are checked, and hit apply.
After that try to upload a title to the iPod again
from the Mastering Elementary and Mastering Middle
School Menus.
If
you were receiving an error when sending the titles
to your iPod, that should resolved most problems.
If you are not sure where the
these buttons are, here is how to find them. Within
iTunes with your iPod connected, you will see it in
the left hand column (also called the Side-Bar).
Click on the iPod icon to bring up the summary
window in iTunes, and at the bottom of the summary
tab window, you will find the options for your ipod
mentioned above.
3.
If
you start having a problem
seeing
the video screen in some of video titles using Vista
Windows station, this is due to known cause in some
of vista station (not all Vista stations have this
problem); You can
easily avoid this issue by setting "Compatible Mode"
at start-up icon. Click right mouse button on the
start-up icon, and open "property", and select
"compatibility" setting tab. You set compatible mode
ON, this setting is recorded in your Vista station
and it works even after you restart your computer
next time. Video will play once the compatibility
mode is set.
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